Iščemo izkušenega inženirja za podporo IT, ki bi se pridružil naši ekipi za podporo namizjem in administraciji sistema Windows pri EMBL Heidelberg. Imaš: najmanj 2 leti delovnih izkušenj v profesionalnem IT podpornem okolju, diploma iz računalništva ali…. Prijava v 30 dneh preko povezave.
T Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory’s sites in Barcelona and Rome.
As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMBL user community. In addition, the team is also responsible for managing several key Windows backend services. They also have a critical role in supporting the EMBL training mission by coordinating and administering installations for training courses in the Computer Lab at the EMBL Advanced Training Centre.
We are seeking an experienced IT Support Engineer to join our Desktop Support & Windows Administration team at EMBL Heidelberg.
Your role
to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/JAMF), system configuration (user profiles, network, printing, email, etc.), and effective troubleshooting on the aforementioned platforms
to provide our users with a knowledgeable, friendly, and reliable IT helpdesk.
to ensure excellent service quality and user satisfaction through adequate tracking of support tasks, change management, and efficient communication with our users
to contribute to the continuous improvement of EMBL’s IT infrastructure, user experience, and support processes
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IT Services upravlja in podpira IT infrastrukturo in storitve na sedežu EMBL v Heidelbergu ter lokacijah laboratorija v Barceloni in Rimu.
Iščemo izkušenega inženirja za podporo IT, ki bi se pridružil naši ekipi za podporo namizjem in administraciji sistema Windows pri EMBL Heidelberg.
Vaša vloga
zagotoviti odlično podporo za namizne računalnike našim notranjim uporabnikom v portfelju podprtih namiznih in mobilnih naprav Mac, Windows in Linux. To vključuje namestitev sistema in programske opreme (SCCM/JAMF), konfiguracijo sistema (uporabniški profili, omrežje, tiskanje, e-pošta itd.) in učinkovito odpravljanje težav na zgoraj omenjenih platformah.
da našim uporabnikom zagotovimo usposobljeno, prijazno in zanesljivo službo za IT pomoč.
zagotoviti odlično kakovost storitev in zadovoljstvo uporabnikov z ustreznim sledenjem podpornih nalog, upravljanjem sprememb in učinkovito komunikacijo z našimi uporabniki
prispevati k nenehnemu izboljševanju IT infrastrukture, uporabniške izkušnje in podpornih procesov EMBL
Imaš
najmanj 2 leti delovnih izkušenj v profesionalnem IT podpornem okolju
diploma iz računalništva ali enakovredne praktične izkušnje….
Prijava preko povezave v 30 dneh
